Your Guide to Procuring Services for Hotels and Resorts

Make Smart Purchasing Decisions When it Comes to Services

For hotels and resorts, procurement extends far beyond food, beverage, and guestroom supplies. Behind every smooth stay is a network of essential services that help keep the property operating safely, efficiently, and consistently.

From elevator maintenance and HVAC support to landscaping, waste management, pest control, fire and safety inspections, laundry, and kitchen equipment repairs, services procurement plays a critical role in the day-to-day performance of a hospitality operation. Foodbuy’s supplies, equipment, and services programs include a wide range of service categories designed to support operations from front of house to back of house.

When managed strategically, services procurement can help hotels and resorts improve visibility, simplify supplier management, support cost control, and create a more consistent operating experience across properties.

What Is Services Procurement?

Services procurement is the process of sourcing, contracting, managing, and optimizing third-party service providers that support your hotel or resort operation.

Unlike product procurement, which focuses on physical goods such as amenities, smallwares, linens, or equipment, services procurement focuses on the work performed by outside providers. In hospitality, that can include:

• Facility maintenance services
• HVAC maintenance
• Elevator and escalator maintenance
• Landscaping and snow removal
• Waste management
• Pest control
• Fire and safety inspections
• Laundry services
• Kitchen equipment repairs
• Print services
• Vehicle rentals
• Cleaning and janitorial support

For hotels and resorts, these services directly impact property readiness, team productivity, guest satisfaction, and operational continuity. Foodbuy Hospitality’s non-food program portfolio includes all of these services through partnerships with trusted suppliers.

Why Are Facility Maintenance Services So Important for Resorts and Hotels?

Facility maintenance services help protect the guest experience and support the operational integrity of your property. In hospitality, every detail matters. A delayed repair, inconsistent cleaning process, equipment issue, or service disruption can quickly affect both guests and associates.

Facility maintenance services are especially important because they support:

1. Guest Experience

Guests may not see every operational detail, but they feel the results. Clean public spaces, working elevators, comfortable room temperatures, reliable lighting, and well-maintained outdoor areas all contribute to the overall impression of your property.

2. Operational Continuity

Hotels and resorts rely on many systems working at the same time. HVAC, refrigeration, elevators, laundry, kitchen equipment, and safety systems all need consistent support. Strong service programs help reduce friction for property teams and support day-to-day readiness.

3. Brand Consistency Across Locations

For multi-property hotel groups, sourcing services property by property can create variation in pricing, supplier quality, response expectations, and reporting. A more coordinated services procurement strategy can help bring greater consistency across regions and locations.

4. Better Visibility Into Spend

Services can become fragmented quickly. Different locations may use different providers, purchase through different channels, or manage contracts separately. Centralized sourcing and reporting can help procurement teams better understand where money is going and where opportunities may exist.

Foodbuy Hospitality notes that its facilities maintenance programs include janitorial, furniture, fixture, equipment repair, and elevator maintenance services designed to cover the full footprint of a hospitality operation.

How Can You Save Money on Services for Your Hotel or Resort?

Saving money on hotel and resort services starts with visibility, supplier alignment, and smarter sourcing. Because service categories can be highly localized and operationally specific, it’s important to balance cost control with quality, reliability, and property needs.

Here are a few ways hospitality operators can improve service procurement:

Review Your Current Services Spend

Start by identifying what services each property is using, who the suppliers are, what contracts are in place, and how spend is distributed across categories. This can uncover duplication, off-program purchasing, inconsistent pricing, or opportunities to consolidate suppliers.

Standardize Where It Makes Sense

Not every service needs to be identical across every property, but standardizing high-use categories can help simplify management and improve consistency. This may apply to categories such as pest control, waste management, elevator maintenance, laundry, or kitchen equipment repairs.

Use Data to Guide Decisions

Data makes procurement decisions more informed. Foodbuy Hospitality’s MPower platform gives Members access to account visibility, program information, market updates, and reporting tools that can help teams evaluate purchasing activity and identify opportunities.

Work With Vetted Supplier Programs

Supplier evaluation takes time. Working through established programs can help reduce the administrative burden of identifying, vetting, and managing service providers. Foodbuy Hospitality’s category and sourcing teams screen suppliers and negotiate pricing when establishing their contracts.

Align Procurement With Operations

Services procurement works best when procurement, finance, engineering, facilities, and property leadership are aligned. Operators understand service requirements on the ground, while procurement teams can bring structure, supplier strategy, and spend visibility.

Are There Benefits to Sourcing Services on a National Scale?

Yes. Sourcing services on a national scale can help hospitality organizations bring structure and consistency to categories that are often managed locally.

For hotel groups, resorts, and leisure operators with multiple locations, national-scale sourcing can support:

• More consistent supplier expectations across properties
• Improved visibility into category spend
• Stronger program alignment across regions
• Simplified supplier management
• Access to broader supplier networks
• More efficient onboarding for participating properties
• A more strategic view of service categories across the business

Foodbuy Hospitality works with national, regional, local, and direct-service providers, helping Members access products and services while supporting distribution and service strategies specific to hospitality operations. Account Managers and Category experts can meet with leadership teams on-site or virtually to discuss identify priorities and optimizations, providing an additional level of efficacy.

That scale can be especially valuable for service categories that affect the full property footprint, including facilities maintenance, equipment repair, and administrative services.

How Can a Group Purchasing Organization Support Services Procurement?

A group purchasing organization can help hotels and resorts simplify services procurement by connecting Members to supplier programs, category expertise, purchasing technology, and account support.

For hospitality operators, a GPO can support services procurement in several important ways:

Supplier Access

A GPO can connect your organization with supplier programs across key service categories, helping reduce the time spent sourcing providers independently.

Category Expertise

Services procurement can be complex because each category has different requirements, service levels, and operational implications. Foodbuy Hospitality’s category teams help evaluate supplier opportunities and support programs across services, equipment, and supplies.

Competitive Pricing

Foodbuy’s sourcing teams work with suppliers to negotiate pricing that supports Member business goals. The broader Foodbuy supplies, equipment, and services portfolio is designed to help operators access competitive programs across categories beyond food and beverage.

Transparency and Reporting

Visibility is essential when managing services across properties. Foodbuy Hospitality emphasizes transparency through tools like MPower and OneSource, helping Members gain a clearer view into purchasing activity, program options, and procurement performance.

Account Management Support

A strong GPO relationship should be collaborative. Foodbuy Hospitality’s account management team works with procurement teams to review purchasing activity, identify potential areas for savings, and connect Members with programs that fit their needs.

Services Procurement Is a Strategic Opportunity

Services keep hospitality operations moving. From the systems guests rely on to the behind-the-scenes support teams need, the right service providers can help hotels and resorts operate with greater confidence.

A strategic services procurement plan can help your organization:

• Improve visibility into service spend
• Support more consistent operations across properties
• Reduce procurement complexity
• Strengthen supplier alignment
• Make more informed decisions using data
• Connect properties with programs that support their operational needs

With the right sourcing strategy and the right purchasing partner, services procurement becomes more than a maintenance function. It becomes a practical way to support efficiency, consistency, and long-term operational value across your hotel or resort portfolio.

Partner With Foodbuy Hospitality

Foodbuy Hospitality supports hotels, resorts, and leisure venues with procurement programs that extend across food, supplies, equipment, and services. Whether you’re looking for facility maintenance programs, kitchen equipment repair, uniforms and linens, administrative services, or technology solutions, we can help connect you with programs that fit your operation.

Ready to take a more strategic approach to services procurement? Connect with Foodbuy Hospitality to explore supplier programs and procurement solutions designed for the needs of hotels and resorts.