Hotel Employee Month: Improving Communication Within Your Operation

Strong Communication Can Improve Employee Satisfaction and Operational Efficiency

Strong teams are built on communication. This is especially true when it comes to managing a hospitality operation. From resorts and hotels to theaters and theme parks, creating a strong communication plan is a great way to foster success and support your employees. Read on to learn how you can improve communication within your hospitality operation.

Start With Your Leadership Teams

A healthy work environment begins at the top. That’s why it’s so essential to train your company’s leaders on proper workplace communication. You want your management teams to use respectful and clear communication. Especially when it comes to topics like employee expectations, compensation and role changes, and company-wide policies. Additionally, creating example scripts and email templates can help guide your leaders and support their needs when it comes to having tough conversations.

Use Technology to Streamline Communication

How many messaging channels does your company use? If your communications are coming from multiple places and through multiple mediums, employees may not know which messages to prioritize. Luckily, technology can help you streamline communication.

Consider adopting a single communication platform that employees can use to contact each other. The ideal solution will have:

Mobile capabilities for cellphone users

Ways to mark certain messages as important

Scheduling capabilities for planning calls in advance

You’ll want to identify a platform that your employees are comfortable using and that fits your company’s specific needs.

Provide Trainings on Communication Skills

Professional communication is an art. It’s something that can be both taught and developed. You can encourage improved communication at your locations by hosting communication workshops and trainings.

These sessions can be virtual or in-person. Either way, you’ll want to make them available and accessible for all employees. Some potential topics include:

Proper email communication

Developing active listening skills

Understanding cultural differences

Improving customer communication

Conflict resolution within the workplace

These trainings can help your teams develop existing skills and learn new ones. They can also provide a safe space for employees to ask questions about proper communication – something they may not have had an opportunity for before.

Supporting Your Employees Every Day

Foodbuy Hospitality is happy to share advice for operators during Hotel Employee Appreciation Month. You have the best employees, you want to support them with the best supplies, equipment, and services. That’s where Foodbuy Hospitality comes in. Ask us about our wide range of hospitality programs today.